Why do 38% of respondents feel the need to test the market so frequently? It implies that something is missing from the existing facilities provider relationship, that they don’t fully trust them to bring the best ‘of the market’ to the table. Perhaps an honest conversation about what the client…
The Kentish and Co. team met up in Westminster to welcome some new faces and have a catch up on our various projects. We also had a great brainstorm, discussing experiences and ideas we’d had so far this year, and sharing our insights with each other. The Passage meeting venue…
Liz is in South Africa this week, collaborating on a Service Development Workshop with a client and service partner – she comments “it’s really fascinating to see the progress, especially as they are working on a new style of contract.” She also…
Doesn’t it always rain in Aberdeen? Well no, not this time. This time we took the sunshine with us. A trip to the East Coast to meet with a prospective new client meant 2 days out – who knew how few flights there are from England to Aberdeen?? On our…
David Kentish, director at the people change experts, Kentish and Co, gives us their four rules of how to let go and delegate. Rule 1. Don’t be a control freak: No-one can do this the way I do it or want it to be done This was my mantra when we first…
Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…
The Vltava river, Karluv bridge, Staromestske sq, Malostranske sq, Astronomical clock and Prazsky castle, all reasons enough to visit the Czech capital, Prague. But when I discovered the annual European Facilities Management Conference (EFMC) was being held in the city this year, I thought of a better reason to make…
WHAT HAPPENS WHEN BUSINESS LEADERS, IT, OPERATIONS AND FACILITIES MANAGEMENT PROFESSIONALS ALL PULL IN THE SAME DIRECTION WHILE IN THE MIDST OF GREAT CHANGE? Answering this question has taken a lot of thought and just what the title suggests – working together with leadership experts and technology professionals to reach…
Does it exist? We all know that meetings are an inevitably important part of running a business (and this shouldn’t be underestimated), but we also know that it can be difficult to focus and work effectively when you’re swamped with meetings that over-run. There are various apps to improve your…
Visual collaboration is changing the way we work and is now essential to every organisation, enabling them to ensure the rapid flow of business ideas, understanding, knowledge and expertise. Today’s reality is that traditional in-person meetings are time-consuming, expensive, and fast becoming environmentally unacceptable. Visual collaboration tools free your organisation…
