The ability to listen, not just hear but listen and absorb what is being said is one of the most important skills a coach can master. We are not natural listeners, during a conversation most people are already working out what they are going to say in response; they’re not…
Last week I was reminded of this scene from Rocky, and I wanted to share it with you. It might just give you a little inspiration when you need it most. “But somewhere along the line you changed. You stopped being you. You let people stick a finger in your…
If you want to find out something, ask a question. Children do it instinctively and they will keep asking, digging and digging until they get an answer that satisfies them. As a coach, questions, or rather the right questions at the right time are as powerful a tool as listening.…
BWF (Body Words Focus) helps us get from an undesired state to a desired state by understanding how we inwardly communicate to ourselves and outwardly communicate to others. It is how we manage our state, which is a way of being at any given time. It is how we can…
On 6 July 2005, we knew that London would be hosting the 2012 Olympic games. I remember being in the car in Brentwood, Essex, with my husband when the news was announced, and I punched the air with a loud ‘Yes!’. This week marks the one year countdown, and look…
I really want to share with you this email I received earlier this week… “Dear Liz I would just like to take this opportunity to thank you for taking your time to recognise two of the Front of House teams I work with here in London: Rio Tinto and Capita…
We should be clear about what is required of a manager when performing the role of coach in their organisation. Let’s first look at all management activity of which there are three key areas: Managing Leading, and Coaching These three activities are complimentary and will help you achieve your business…
Last week I had a meeting in Leeds, and was delighted to be offered use of the meeting facilities at BNY Mellon. In their meeting room was a poster featuring Margaret Mead, and she was quoted as saying: “Never doubt that a small group of thoughtful, committed people can change…
I can’t believe we’ve already reached the longest day – where has the year gone to? Cast your mind back to January, and all those plans you made – I’d imagine many of you pledged to have a better work-life balance in 2011 – how are you getting on? Some…
With just under a week to go till World FM Day 2011, there are many events being planned. Many of my FM clients and colleagues are holding their own in-house events, and I’d love to hear from anyone else doing this. Some of their ideas are focused on raising the…
