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Tough talk

As a manager and leader, you will at times need to give constructive feedback to your staff. It’s never easy, but don’t bury your head in the sand. If you get it right, you not only get your message across, but you’ll build a tighter and higher performing team. In…

Coaching masterclass – what works?

Last week, I co-facilitated a Women in FM session, which allowed the audience to experience for themselves the power of coaching. Using several fast, focused tools, we quickly identified what’s going well and how to do more of it – and areas for focus during 2011, along with small, manageable…

The Glad Game

When I was a child I devoured books, and one of my favourites was ‘Pollyanna’ by E H Porter. The film version was on TV over Christmas, and a friend I was watching it with asked, ‘Liz, is this where you get your optimism from?’ I’m pretty sure it had…

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