The corporate communication teams in organisations have for the longest time controlled what messages are put out into the world about the company and its people. Oftentimes only the most senior or glamorous get to become spokespeople and the real specialists are hidden away, never getting the chance to talk…
Yesterday Women in FM hosted an event ‘Social Media and You’ with Iain Murray of Connected FM and Christine Jones of Tiger Mouth. There was great advice about creating ‘The Brand of You’ as well as how to get started on Twitter and the tools available to track your brand…
I had the pleasure yesterday of speaking at the BIFM conference, which had Chris Bonington as its guest speaker. Chris shared with the audience his renowned exhibitions, particularly to Everest, and he drew many parallels with the corporate world. Here are just some of the highlights: A true leader listens,…
What would your team say – are you a Manager or a Leader? What’s the difference between management and leadership? How would you say they differ in terms of: Power Focus Risk profile? This is an age-old question, and one that I have been asked many times, and one that…
Are you tired of your FM team simply being seen as the people who get the call when things go wrong? As their manager, you might actually be OK with that – after all, FM is a reactive business isn’t it? You might see it that way, but what about…
If there was one question you could ask yourself to gain more peace of mind and keep a positive attitude, do you think it would be blanketing billboards, magazines and the internet? Would it be sensational enough to make the news? Would: less controversy, better communication and happier people be…
The people whom you have the most contact with and hang around will have either a positive or negative affect on your levels of self-esteem and confidence. We all know those people who are positive, happy and joyful to be around. How do they make you feel? Yes, they make…
Say ‘thank you’ to everyone who gives you service today – good or bad Phone that friend you’ve been meaning to call for ages Buy a copy of the Big Issue Wish an American friend Happy Thanksgiving for tomorrow Do something for someone else, without them knowing Buy and read…
I’m worried. It seems to me that our sector is becoming more concerned about the effectiveness of our buildings and plant, and less concerned about our people. If you find something unexpected with, for example a chiller unit, what do you do? Take action! Why? Because it’s critical to the…
Free eBook from Heather Bestel Heather has kindly made her new e-book available to dowonload FREE from her blog, just click here As Heather says, ‘This is a time of year when things can start getting a bit frantic, especially in the run up to the festive season. Just when…
