By Liz Kentish. It occurred to me this week that very often when I go into a meeting or I am preparing a meeting room for a days training, that there are always people who turn up early and plonk themselves down at the table and after a grunted greeting,…
By Kentish and Co managing director, Liz Kentish. “What if we invest in training our staff and they leave?” “What if you don’t invest in training them and they stay?” When you recruited your people they may have had all the skills, knowledge, behaviours and attitude necessary to do the…
Here are some questions for you. 1. How much time do you waste in meetings? I thought so. 2. Do you actually have to have as many meetings as you do? Quite right, you don’t. 3. Do you get all the answers that you need at any of your meetings?…
Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…
Liz Kentish lists 10 great ways to increase your confidence, raise your profile and get more of what you want from work. 1. Think about someone you admire in your business world, a senior manager or member of the board. Model (don’t mimic) their mannerisms and behaviour, build them into…
Many facilities managers work their way up from a frontline job, while others arrive as fully fledged graduates. FMJ talks to senior FM figures, HR and people-change experts to find out what makes a great manager and leader Traditionally many people in the FM sector have ‘fallen into’ the industry…
Have you ever wondered why relationships can fray or even break down completely? Communication becomes difficult, leading to mistrust and if not fixed, one party leaving the other. This is often seen as being more prevalent with personal relationships, marriages and friendships. The cost of these relationships breaking down can…
By Liz Kentish. Unfortunately, a lot of business leaders leave a lot to be desired when it comes to public speaking. It is a tough thing to do and doesn’t come naturally to us all. However it’s part and parcel for senior management to give the occasional presentation, host industry…
By Liz Kentish. The other week, I was preparing an introductory session for a conference with an associate. And in this presentation we were including an activity to get everyone warmed up for the day. The activity involved having a list of questions on two separate sheets of paper. There…
This weekend I’ve been in Guernsey (pop 62,000) for a BIFM Channel Islands training day, where I was presenting on various topics to a fabulous group of FM professionals, many of whom had never met each other. I had not stopped to consider that Guernsey is such a small island and…
