Last week, I co-facilitated a Women in FM session, which allowed the audience to experience for themselves the power of coaching. Using several fast, focused tools, we quickly identified what’s going well and how to do more of it – and areas for focus during 2011, along with small, manageable…
Coaching is good management practice. Some of us do it more, some do it less. Some do it well, some not so well. A recent study of Fortune 100 executives by Manchester Consulting Group found that coaching was effective for all participants and resulted in a return on investment averaging…
I went motor racing last weekend – not something I do very often I must say! I was fortunate to spend time with a team coach, and I asked him how he trains top drivers, and what their main obstacles are. This is what he told me… When you first…
‘Wherever you are, be there’. This quote from the late Jim Rohn has always resonated with me – it’s about giving your full, undivided attention to what you are doing. So often, you can hear people on the other end of the ‘phone tapping away on their blackberry or iphone…
The people whom you have the most contact with and hang around will have either a positive or negative affect on your levels of self-esteem and confidence. We all know those people who are positive, happy and joyful to be around. How do they make you feel? Yes, they make…
So, you’re working in FM and you just happen to be a woman – so what? Are things really any different for you than they are for any man working in the same sector? Well, you tell me. Coaching both men and women in FM has led me to believe…
In the final of the World Logging Championships two loggers competed to see who could fell the most timber between 8.00a.m. and 4.00p.m. They set to with attitude and seemed to chop stroke for stroke until Peter stopped at ten to 9.00. Sensing his chance Paul redoubled his efforts. At…
How to build trust and develop relationships with clients and employees that last a lifetime When it comes to customer loyalty, nothing is more important than the trust you develop with your customers. Research from Texas A & M University says if customers see you as being trustworthy and reliable…
Last week I highlighted the main principles of giving feedback, now let’s look at some useful techniques we can use in feedback sessions: Open-ended questioning Use open-ended questions to allow and encourage the person to give more detail and elaborate. Use words like: What? How? Who? Tell me? Avoid closed…
Providing feedback to staff is always tough, but if it’s constructive, you not only get the message across, but, build a more cohesive and capable team as a result. Constructive feedback is the only way to learn and develop—both personally and professionally. That means, you as Manager, have a responsibility…
