Building trust – a one minute reminder
Here’s a 60 second video reminder of the power of trust – click on the headline to view
High performing teams
how to build a high performing team
No thanks. What does that have to do with high performing teams? Well, a great deal actually. A car only runs effectively if all the parts are in good working order – if one part fails, that can impact on the whole vehicle. If you’re not a mechanic, then you’ll…
Changing behaviours – ‘What’s in it for me?’
Our excellent Guide Mumbai’s traffic Mumbai is one of the most chaotic cities I have ever visited. I refer of course to the traffic chaos, if you have been there you will know what I mean! Our excellent Guide for one of our days acknowledged this when we were aghast…
How to Build a High Performing Team
Building, inspiring and sustaining a great team takes time and energy. It’s very rewarding, both for the team members, leadership and the wider organisation as a whole. Here are our top 9 tips to help you with yours – and please let us know if you have any others you’d…
Learning to let go and delegate
David Kentish, director at the people change experts, Kentish and Co, gives us their four rules of how to let go and delegate. Rule 1. Don’t be a control freak: No-one can do this the way I do it or want it to be done This was my mantra when we first…
Be like the Royals
Many companies or managers don’t seem to feel it’s necessary to get their staff involved before making public announcements, maybe because they don’t see the value in it. We have clients who are shocked to read in the press or on social media that they have a new CEO or…
Meetings, meetings, meetings…
Here are some questions for you. 1. How much time do you waste in meetings? I thought so. 2. Do you actually have to have as many meetings as you do? Quite right, you don’t. 3. Do you get all the answers that you need at any of your meetings?…
Thank you from all of us at the Emirates Air Line
Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…
It’s a Yorkshire thing (with thanks to Simon Fogg)
I kind of remember always wanting to learn how to build a dry-stone wall, but perhaps I made up that memory? It may have been a more recent urge, but nevertheless I found myself, last June, on the outskirts of Sheffield. There were four of us and the farmer, truth…
Benefits of acting classes to build, strengthen your team
By Liz Kentish This article originally appeared in firstwomen.co.uk. Who hasn’t felt bored, frustrated and disengaged while sitting in a stuffy training room watching one PowerPoint presentation after another? With this type of theory-based training, people go back to their day job and immediately forget what they’ve learned. The same can…