I was 16 when I first got a Saturday job in Boots. My schoolfriend Simone and I joined at the same time. She worked in cosmetics, I was in the record department. I became very popular with all my mates who’d come in on a Saturday to browse the albums.…
Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…
By Liz Kentish. The other week, I was preparing an introductory session for a conference with an associate. And in this presentation we were including an activity to get everyone warmed up for the day. The activity involved having a list of questions on two separate sheets of paper. There…
By Liz Kentish. Earlier this month I had an interesting meeting which gave my conscious mind a reality check and my comfort zone a massive shove, I call it the ‘Alice effect’. Let me ask you the same question that I had to ask myself during this meeting, ‘Do you…
We’re absolutely delighted to have our work praised by Jane Sansome, Lead Judge for the Impact on Organisational Performance category in the 2016 BIFM Awards. The article below originally appeared in FM World. Here’s what Jane said: It takes courage and commitment, but the Kentish & Co entry clearly demonstrated how it can lead…
By Liz Kentish. Well, the big night had finally arrived! The British Institute of Facilities Management (BIFM) awards, held at Grosvenor House, and Kentish and Co were a finalist in the Impact on Organisational Performance category. We had our table with clients and associates and we were all feeding off…
David Kentish explains why the former can result in the latter, and help you to reach your career and life goals. Everyone has certain goals they want to achieve, whether they be financial, business, career, family, health, personal development. The list goes on…. Whatever the goal, achieving it may sometimes…
David Kentish, Kentish and Co’s director and co-founder, has joined the committee of the British Institute of Facilities Management’s People Management Special Interest Group (http://www.bifm.org.uk/bifm/groups/sigs/peopma) The group was formed in 2009 to represent the interests of anyone involved in managing people in the facilities management sector. The group’s mission is…
Here’s an infographic with the results of our survey into leadership within facilities management. Hope you enjoy.
Panic, frustration, anger and feeling downright undervalued were just a few of the emotions that made up my morning today. Let me tell you how it all began. It was a wet and chilly morning in Walthamstow, we were preparing to drive home to Stamford after a few days on…
