Last week I had a meeting in Leeds, and was delighted to be offered use of the meeting facilities at BNY Mellon. In their meeting room was a poster featuring Margaret Mead, and she was quoted as saying: “Never doubt that a small group of thoughtful, committed people can change…
With just under a week to go till World FM Day 2011, there are many events being planned. Many of my FM clients and colleagues are holding their own in-house events, and I’d love to hear from anyone else doing this. Some of their ideas are focused on raising the…
Whether you are responsible for a single site, or multiple locations, having happy customers is the ultimate goal for any FM. Not only does it make for a quieter life, but it also gives reassurance that supplier services are delivering effectively. Ensuring that the basic needs of employees and customers…
I was lucky enough to be invited to the first Bee Craft dinner at the Wax Chandler’s Guild yesterday, where the after dinner speaker was Lord Hattersley. He spoke about his career in both politics and literature. What particularly caught my attention was the distinction he made between today’s ‘career…
International Women’s Day took place this week – I asked my friends, clients and colleagues to tell us about the women, working in FM, who have inspired them. Here are some of their comments: Claire McDonald says, I have found the contract manager at my site a great inspiration. Caroline…
Liz Kentish The FM Coach talks to FM World about how sustainability applies to people as well as buildings. What are you doing to support your teams in facilities management? Watch the video here
Top tips from people in your industry who have been there and done it! Be ready for anything! Also, remember 100 years from now, will the big problem in front of you matter? FM by nature is fire fighting, and so it is important to take some time to step…
Top tips from people in your industry who have been there and done it! Joe Selby said recently on the IFMA Listserve: Find out what measures your CEO uses to determine whether or not the company is meeting its own internal goals monthly, quarterly and annually. Look at what aspects…
Top tips from people in your industry who have been there and done it! It’s difficult to give a precise top tip, because of the breadth of Facilities management. Know your facility down to every last nook and cranny would be one, make sure your H&S maintenance is as impeccable…
Top tips from people in your industry who have been there and done it! It’s communication which plays an important role keeping effectiveness and efficiency in services at different client places, spread over a large geographical area. For our client this problem was resolved by a web based software application…
