No thanks. What does that have to do with high performing teams? Well, a great deal actually. A car only runs effectively if all the parts are in good working order – if one part fails, that can impact on the whole vehicle. If you’re not a mechanic, then you’ll…
There’s been lots of talk recently, particularly on LinkedIn, about judging people, performance management (getting rid of someone) and not giving them a second chance. I have a story to share, it had such an impact I’m certain it helped shape who I am today. In the 1970s my…
David Kentish, director at the people change experts, Kentish and Co, gives us their four rules of how to let go and delegate. Rule 1. Don’t be a control freak: No-one can do this the way I do it or want it to be done This was my mantra when we first…
Many companies or managers don’t seem to feel it’s necessary to get their staff involved before making public announcements, maybe because they don’t see the value in it. We have clients who are shocked to read in the press or on social media that they have a new CEO or…
I was 16 when I first got a Saturday job in Boots. My schoolfriend Simone and I joined at the same time. She worked in cosmetics, I was in the record department. I became very popular with all my mates who’d come in on a Saturday to browse the albums.…
By Liz Kentish. It occurred to me this week that very often when I go into a meeting or I am preparing a meeting room for a days training, that there are always people who turn up early and plonk themselves down at the table and after a grunted greeting,…
Customer Service Training I just wanted to drop you a note to say thank you for the excellent training you both delivered last week for the Emirates Air Line. This is the third year in a row that you have helped us in our shutdown week to deliver customer service…
Many facilities managers work their way up from a frontline job, while others arrive as fully fledged graduates. FMJ talks to senior FM figures, HR and people-change experts to find out what makes a great manager and leader Traditionally many people in the FM sector have ‘fallen into’ the industry…
By Liz Kentish. The other week, I was preparing an introductory session for a conference with an associate. And in this presentation we were including an activity to get everyone warmed up for the day. The activity involved having a list of questions on two separate sheets of paper. There…
David Kentish, Kentish and Co’s director and co-founder, has joined the committee of the British Institute of Facilities Management’s People Management Special Interest Group (http://www.bifm.org.uk/bifm/groups/sigs/peopma) The group was formed in 2009 to represent the interests of anyone involved in managing people in the facilities management sector. The group’s mission is…
