I’ve been fortunate this week to come across some fantastic examples of service delivery and client relationships by FM service providers this week, which I’d like to share with you. A prospective client was running later for a bid presentation, and had inadvertently left his case (with laptop) on his…
I attended a great event this week – were you aware it was Stress Awareness Day? The event was run in conjunction with the Stress Management Society (www.stress.org.uk), and here is a snapshot of the key learning points. What is stress? Have you found that we tend to relate stress…
The ability to listen, not just hear but listen and absorb what is being said is one of the most important skills a coach can master. We are not natural listeners, during a conversation most people are already working out what they are going to say in response; they’re not…
Last week I was reminded of this scene from Rocky, and I wanted to share it with you. It might just give you a little inspiration when you need it most. “But somewhere along the line you changed. You stopped being you. You let people stick a finger in your…
If you want to find out something, ask a question. Children do it instinctively and they will keep asking, digging and digging until they get an answer that satisfies them. As a coach, questions, or rather the right questions at the right time are as powerful a tool as listening.…
BWF (Body Words Focus) helps us get from an undesired state to a desired state by understanding how we inwardly communicate to ourselves and outwardly communicate to others. It is how we manage our state, which is a way of being at any given time. It is how we can…
On 6 July 2005, we knew that London would be hosting the 2012 Olympic games. I remember being in the car in Brentwood, Essex, with my husband when the news was announced, and I punched the air with a loud ‘Yes!’. This week marks the one year countdown, and look…
I really want to share with you this email I received earlier this week… “Dear Liz I would just like to take this opportunity to thank you for taking your time to recognise two of the Front of House teams I work with here in London: Rio Tinto and Capita…
We should be clear about what is required of a manager when performing the role of coach in their organisation. Let’s first look at all management activity of which there are three key areas: Managing Leading, and Coaching These three activities are complimentary and will help you achieve your business…
Last week I had a meeting in Leeds, and was delighted to be offered use of the meeting facilities at BNY Mellon. In their meeting room was a poster featuring Margaret Mead, and she was quoted as saying: “Never doubt that a small group of thoughtful, committed people can change…
