Top tips from people in your industry who have been there and done it! It’s communication which plays an important role keeping effectiveness and efficiency in services at different client places, spread over a large geographical area. For our client this problem was resolved by a web based software application…
Top tips from people in your industry who have been there and done it! Be flexible when planning, be alert when operating. Always be aware of the scope of services you’re working within and establish this with your client unit and customer base as quickly as possible. You’ll establish credibility…
Top tips from people in your industry who have been there and done it! Understand the meaning of the word DELEGATE and then do it. Take care (a lot) before hiring a FM partner. Be proud and honest in ALL your activities; the client isn’t stupid or blind and your…
Top tips from people in your industry who have been there and done it! Know who you are working for and what their priorities are. Neither is as obvious as it seems and both are critical to continued success. In the lexicon of today, who are your customers and what…
I have to confess, the nearest I’ve been to horse riding was on a donkey on the beach at Weston-super-Mare way back when… however, I was privileged to see the great Monty Roberts in action at the weekend, at Gleneagles. You will probably know him as the “Man Who Listens…
Firstly, thank you to all those who completed our survey recently. Here’s what you told us: Over two thirds of you already attend networking events, both for professional and personal development. If you don’t attend these events, it’s generally due to lack of time, or the location being inconvenient. Early…
Coaching is good management practice. Some of us do it more, some do it less. Some do it well, some not so well. A recent study of Fortune 100 executives by Manchester Consulting Group found that coaching was effective for all participants and resulted in a return on investment averaging…
I went motor racing last weekend – not something I do very often I must say! I was fortunate to spend time with a team coach, and I asked him how he trains top drivers, and what their main obstacles are. This is what he told me… When you first…
‘Wherever you are, be there’. This quote from the late Jim Rohn has always resonated with me – it’s about giving your full, undivided attention to what you are doing. So often, you can hear people on the other end of the ‘phone tapping away on their blackberry or iphone…
Creating the bin less office I recently facilitated a course for FMs and afterwards we got involved in a fascinating conversation about the realities of creating a bin less office. One FM had just started trialling the removal of all office bins and introducing ‘central recycling stations’ which in his…
